Returns & Exchanges

At Polana, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a dedicated resolution process for any shipment that does not meet our high standards.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please immediately inspect your delivery to ensure all items are present and have maintained the proper temperature during transit.

• 2.
  Document Issues

  If you notice damage or quality concerns, take clear photos of the product and the shipping label within 24 hours of delivery to assist our quality control team.

• 3.
  Contact Support

  Email our customer service team with your order number and documentation; we will review your claim and offer a replacement or store credit for eligible perishable concerns.

• 4.
  Resolution Process

  Once your claim is approved, we will process your refund or ship out a fresh replacement order at no additional cost to you.